INFORMATION ABOUT US 1.1 www.luxuryfurniturecompany.com is a website operated by Luxury Furniture Company. Our registered office is at Nether Hall Avenue, Birmingham, B43 7ET.
ORDERING PRODUCTS 2.1 You can place orders for products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the products in that order. By placing an order, you are accepting our Terms and Conditions. 2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. 2.3 All orders are subject to acceptance by us. We will send you an email to confirm acceptance. The contract between you and us will only be made when we send you this email to confirm acceptance. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched. 2.4 Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can return the products to us in accordance with the returns policy below at Clause 9. 2.5 Before ordering from us, it is your responsibility to check and determine your full ability to receive the products ordered. This includes ensuring that the product ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery complicated or impossible. 2.6 You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the products.
AVAILABILITY 3.1 Most of our products that we sell on our website are in stock and ready for immediate dispatch. All of our deliveries are made by a specialist furniture courier and within 10 working days. In some cases, depending on the size of the product the delivery time can take up to 14 working days. 3.2 If we are unable to supply you with a product, for example, because the manufacturer has discontinued the item or because of an error in the price (see clauses 5.4 and 5.5 below) we will inform you of this by phone or email and we will not process your order. If you have already paid for the product we will refund you the full amount.
IMAGES AND SIZING OF PRODUCTS 4.1 The images used on our website are a true representation of the products. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the products. 4.2 The measurements indicated including weights, dimensions and capacities shown on our website are accurate.
PRICES OF PRODUCTS 5.1 The price of any product will be as quoted on our website, except in cases of obvious error. 5.2 The price of any product may change from time to time, but changes will not affect any order we have already accepted. 5.3 The price of a product excludes delivery costs, which will be added to the total amount due. To see the relevant delivery charges for a product, please refer to our delivery information. 5.4 Due to the large number of products on our website, it is always possible that some of the products listed on our website may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If the product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of the rejection. 5.5 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
HOW TO PAY 6.1 We accept payment with the payment methods listed on our website. For consumer orders, deposits are only accepted for orders which take over 16 weeks to produce and deliver. 6.2 By submitting an order to us through our website, you are confirming that the payment details provided on your order are valid and correct. Card payments are only accepted for orders under the value of £2,500 GBP. For payments above £2,500, we accept BACS and WIRE transfer. 6.3 Payments for international orders is accepted via a direct bacs wire bank transfer into our company bank account. 6.4 For trade, commercial and hotel projects, a full payment is required upfront in order to begin production. 6.5 For all bespoke and custom orders, a full payment must be made upfront via bacs to secure the order and begin production. A minimum upcharge of 15% will be applied. Bespoke orders are non-refundable unless delivered faulty or not as described. Depending upon the changes, custom orders can take between 16 – 20 weeks unless specified otherwise.
DELIVERY 7.1 We offer a free delivery service on all UK orders with a lead time of 10 working days. In some cases this can increase up to 14 working days depending on the size of the item. Shipping charges may apply for orders below the value of £2,500 GBP. 7.2 Please note that the above clause (7.1) only applies to addresses in the United Kingdom. We do take international orders, however the cost of delivery can vary depending on which country the order is to be delivered to. You must contact us prior to placing an order on our website for accurate shipping costs which will be charged to you. Some of our products in our luxury collection will not incur any delivery charges for international shipping. Deliveries outside the UK mainland may incur shipping charges. Please note that all items that weight over 100kg will be delivered to a ground floor room of choice and can not be carried up any stairs due to health and safety reasons. The customer is responsible for any duty/customs charges which may apply in the receiving country. 7.3 Your estimated delivery date will be as set out in a dispatch confirmation sent by email. Although we will make every reasonable effort to ensure your products are delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the product or our delivery partner. In the rare event of us not being able to meet the estimated delivery date, we will contact you with a revised estimated delivery date along with some form of compensation if needed based on the amount of delay. 7.4 Your delivery will be completed when we deliver the products to the address you gave us. You will receive a 48 hour notification prior to your delivery date and also a 3 hour time slot in which the delivery will take place. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery. If you have confirmed and agreed to the delivery date and time provided to you by us or our delivery partner and there is nobody at the property to accept the delivery once the drivers arrive, you will be liable to pay for a re-delivery. 7.5 You can review the current status of your order at any time by contacting us or logging into our delivery partners website with the tracking number that we provide you once your order has been dispatched. If you have trouble finding out the status of your order or tracking its progress, simply contact us and we will be more than happy to provide you with an accurate update of the status of your delivery. We offer an installation service for which we charge £275 per item.
RISK AND TITLE 8.1 Ownership of the products will pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. 8.2 The products will be your responsibility from the time of delivery.
CANCELLATION, RETURNS AND REFUND POLICY 9.1 We hope you will be pleased with everything you have purchased from us but if you are unhappy with your products, you can return them to us in accordance with the returns policy described in this section. 9.2 You have a legal right to cancel the contract between you and us within 14 days of delivery without giving a reason. 9.3 The cancellation period will expire 14 days from the day you or a third party acting on your behalf (excluding the company that delivers the product to you) takes physical possession of the product you ordered. Where you order multiple products in one order or a product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day you or a third party acting on your behalf (excluding the company that delivers the product to you) takes physical possession of the last product, part, lot or piece that makes up your order. 9.4 To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our customer services team on [email protected] 9.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired. 9.6 If you cancel your contract with us, we will reimburse you all payments received from you, including the cost of delivery. This process can take up to 5-7 business days. 9.7 We will make the reimbursement without undue delay, and not later than: (a) 1-2 days after the day we receive back from you any products supplied, or (b) if there were no goods supplied, on the day on which we are informed about your decision to cancel this contract. 9.8 We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement. 9.9 We may withhold reimbursement until we have received the products back. 9.10 You are only liable for any diminished value of the products resulting from the unfair/unreasonable wear and tear of the products which is not necessary to establish the nature, characteristics and functioning of the products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any products we supply. 9.11 If you are returning the products to us because they are faulty or mis-described, we will refund: the price of the product in full; any applicable delivery charges, and any reasonable costs you incur in returning the item to us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these terms and conditions of sale. 9.12 We will refund you on through the payment method used by you to pay. For BACS and Wire payments, please allow 7-10 business days. For card payments, please allow 3-5 business days. If this time has exceeded, please contact your card provider. 9.13 You must return products to us as soon as reasonably practicable. We will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection. 9.14 If the products are faulty or you have changed your mind (9.12), we will not charge you extra for collecting the items. 9.15 You must take care when opening packaging that the products were delivered in and carefully re-pack the products in the original packaging prior to returning the products to us. 9.16 Details of your right to cancel and an explanation of how to cancel the contract are provided in the email accepting your order. 9.17 Our marble products are produced from natural stone and variations are common. Variations include a difference in shade, configuration of veins, knots and indentations which are all natural characteristics of the material. These are not classed as defects.
SALES PROMOTIONS 10.1 From time to time, we may run sales promotions or offer other incentives (“Promotions”) to purchase particular Products from us. 10.2 The length of time the promotion runs for, the conditions for qualifying for the promotion and the products which will be subject to the promotion will be set at our discretion. 10.3 Where different terms and conditions (from these Terms and Conditions of Sale) apply to the promotion we will make them available to you before you purchase any product which is subject to the promotion.
